As per order cancellations, the customer will not be charged for orders that are cancelled within 24 hours after order placement. If an order is cancelled after the shipment, the customer will be responsible for all freight charges to and back to our return warehouse. In addition a mandatory twenty five percent restocking fee, plus all shipping charges, will be deducted from all cancelled or refused orders that have already been shipped. This policy applies to all Mattress Joint orders. Any and all cancellations must be submitted in writing (via email) so that all parties have written documentation of the order cancellation and that all parties are aware of the terms of Mattress Joint’s cancellation policy. Refunds will be issued in the form of check, and may take up to thirty days for the refund check to be issued.