Is Delivery Really Free?
Yes! At TheMattressJoint.com, there's no charge for delivery. We provide delivery at no additional cost, as part of our service to you.
Where Does TheMattressJoint.com Deliver?
We deliver anywhere
in the continental 48 states that is road accessible. Delivery is not
available to Alaska and Hawaii. While we do not deliver internationally at
this time, we can deliver to your US based freight forwarder if you
have those arrangements in place.
For more information on delivery please call 1-866-530-6586
with any questions or to place your order.
Mattress
Joint's goal is to provide excellent customer service. To ensure this,
we have partnered up with some of the most reliable shipping companies
in the industry. As a result, all items that are purchased at Mattress
Joint will be delivered for free. All traditional mattress sets such as
Spring Air Back Supporter, Four Seasons,
Nature's Rest, all Serta and Vera Wang will be delivered with a White Glove Service and will arrive to the customer's dwelling approximately within 1-4
weeks. This is just an estimation, and sometimes it will arrive sooner.
All adjustable air mattresses, memory foam, latex, water beds, pillows,
or other accessories generally take 7-10 business days. Please note
that holidays and weekends must be taken into consideration when
ordering.
Cancellation Policy
If an order is canceled after shipment, the customer will be responsible for all freight charges to the customer and back to our return warehouse. In addition a mandatory 25% restocking fee, plus all shipping charges, will be deducted from all cancelled or refused orders that have already been shipped. This policy applies to all Mattress Joint orders. There will be no charge for orders that are cancelled within the first 24 hours after order placement. Any and all cancellations must be submitted in writing (via email) so that all parties have written documentation of the order cancellation and that all parties are aware of the terms of Mattress Joint's cancellation policy.
Our customer service department can assist you with any
further questions using the toll free number 866.530.6586. Thank you
for choosing Mattress Joint.
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